One of our IT clients in California with multiple service delivery centers across the US was looking to digitize its marketing and sales processes using Salesforce implementation. The client needed developers, consultants, architects, and administrators that could use the iterative scrum approach for the implementation. The client was specifically looking for resources with knowledge of Lightning, Heroku, and Fuel.

Since the Salesforce demand far outweighs the current talent pool, our client was finding it difficult to get the implementation project up and running. As the traditional job boards and technology platforms weren’t suffice to meet these needs, the client was looking for local recruiting expertise and an innovative sourcing solution that could help them reduce the time-to-hire.

Find out how Infojini utilized its dedicated emerging tech recruitment team, direct sourcing platform, and referral marketing strategy to source quality Salesforce developers.

One of our Financial Services clients in New York was facing attrition of customer support professionals and was finding it tough to maintain the ideal support turnaround time. The client dealt with financial products and their support center operated in a high call volume environment 24*7. As a customer-centric company in rapid growth mode, the client couldn’t afford slow resolution and long average speed of answer.

With several experienced support workers leaving the profile in the past few months and the shortage of skilled professionals that could solve queries in a speedy manner, the client requested us to prepare a sustainable support setup. These were the client’s four main concerns:

• Prepare a robust and responsive customer support ecosystem
• Improve support turn-around time for customers
• Setup robust policies to retain the top performers
• Achieve higher customer satisfaction through better ASA (Average Speed to Answer)

Find out how Infojini partnered with community colleges and local meet-ups in New York to hire young graduates for our client. Our 2-weeks transition program and customized screening helped the client bring down the ASA from 5 minutes to 238 seconds (3min 58s).

Maryland based local county wanted to redesign the existing website from Drupal 7 to Drupal 8. They were looking for a vendor who is experienced in Drupal technology and Modern website redesign techniques including responsive websites, social media integration etc.. Infojini’s in house Drupal technology team redesigned the website and implemented using Drupal 8.

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About our Client

A large government agency of the state government, works on information technology solutions. Our client invested 5000+ resources to modernize their legacy infrastructure. Modernization objectives included implementation of a robust cloud road-map and web based document management.

Challenges

• To hire and deploy 14 professionals in 30 to 45 days
• Hiring challenges due to a great demand for AWS architects, DevOps engineers, and qualified project managers
• Hiring react developers for a hybrid workplace model
• Need for thoroughly vetted resources who would hit the ground running from Day 1

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